FAQ
Clear answers before you build a Visa Pathway.
These answers explain the product boundary, free and paid preparation tools, professional help, agency sharing, payments, refunds, and digital delivery.
Start with the product boundary
myvisaflow.ai is built for preparation support. It helps you organize your path, but it is not a government website and does not provide legal advice.
Need a personal roadmap?
The FAQ is general. The guided check is the better starting point when you want a Visa Pathway organized around your answers.
Start free pathway checkIs myvisaflow.ai a visa agency?
No. myvisaflow.ai is a preparation support platform. It helps applicants organize a Visa Pathway, roadmap, checklist, documents, and report. Agencies or authorized professionals may be connected separately when the applicant chooses.
Does it provide legal advice?
No. The platform does not provide legal advice or regulated immigration advice. Where regulated advice is required, an authorized professional should handle that work.
What is a Visa Pathway?
A Visa Pathway is the organized preparation object inside the product. It keeps the destination, goal, roadmap, checklist, document tracker, report, payment history, and sharing controls together.
What do I get for free?
The free flow includes guided questions, a preliminary preparation roadmap, a starter report, official source references, and one saved Visa Pathway.
What is paid?
Paid digital products may include checklist unlocks, template packs, premium preparation tools, deeper report tools, folder structure, timeline planning, and evidence matrix views.
How does professional help work?
You can first organize your Visa Pathway, then request professional help and choose what to share. A coordinator or agency flow can review the summary before any deeper support happens.
Can agencies see my documents?
Not by default. Agency access is consent-based. You can share profile only, profile plus report, profile plus report plus checklist, or full access with documents.
What are agency service payments?
Agency service payments are scoped payments for agency services. They are separate from platform self-service digital products.
Is this a government visa fee?
No. Agency service payments and platform digital products are not destination authority charges.
How are refunds handled?
Digital delivery and agency service refunds follow the applicable refund policy and service terms. The public refund page explains current policy details.
How are digital products delivered?
Digital products are designed for account-based delivery through the applicant dashboard, with receipts and access history visible in billing surfaces.