Legal

Refund Policy

Refund expectations for digital unlocks, template packs, preparation support, service payments, duplicate payments, and technical failures.

Digital unlocks

Digital checklist, tracker, and report unlocks may be refundable only where access was not delivered due to a platform technical failure.

Template packs are digital products. Refund review depends on whether access was delivered and whether a technical failure prevented use.

Manual or professional support refunds depend on the agreed scope, work already performed, and terms shown before payment.

Agency service payments are separate service payments. Agencies must clearly describe service scope, refund terms, and payout requirements.

Duplicate payments and confirmed technical failures should be reported to support for review and correction.

Refunds are not provided for visa refusal, public authority delay, appointment unavailability, or any visa outcome.