Refund Policy

The free roadmap is a no-cost feature and does not create a refundable payment transaction.

Digital checklist or report unlock charges may be reviewed for refund when access failed due to confirmed technical delivery failure.

Template packs are digital products. Refund decisions consider whether access was delivered and whether a reproducible technical issue prevented use.

Premium preparation features are reviewed based on delivery logs, accessed modules, and technical evidence submitted in the request.

Where manual preparation support is enabled, refund treatment depends on scope already delivered, agreed terms, and service-stage evidence.

Agency service refunds depend on the service scope and terms displayed to the applicant before payment.

Agency service payments are separate from government visa fees.

Duplicate charges should be reported with transaction references. Verified duplicates are prioritized for correction.

If digital delivery fails due to a platform issue, support will review logs and restore access or process a refund where appropriate.

If a payment appears failed in-product but the amount is debited, users should contact support with payment reference details for reconciliation.

Refund requests should be raised promptly after issue detection and include account email, transaction details, and issue evidence.

Approved refunds are processed through the original payment method where possible. Timeline depends on payment processor and banking channels.

Refunds are not provided for outcome-based dissatisfaction that is outside platform delivery scope.

• Visa refusal or negative authority decision.
• Government or destination authority delays.
• Appointment unavailability or scheduling constraints.
• Changes in official rules after user purchase.
• User not using delivered digital content.
• Dissatisfaction with immigration outcome unrelated to platform delivery failure.

For refund requests and payment support, contact:

Support contact: wecare@myvisaflow.ai